by bizlawpro | Jan 29, 2021 | Blog
Our client had an issue with Amazon which they had attempted multiple times to appeal without success. This was a Used Sold as New violation and an ASIN Suspension on Amazon.
We engaged the client and reviewed their sales history on the item, returns, voice of the customer reports, negative ratings, as well as the buyer communication to help determine objective causation as to the root problems they were having with this ASIN leading to this issue.
We reviewed their prior correspondence with Amazon and prior appeals and we drafted a timely and thorough appeal addressing their concerns.
We are pleased to announce that our clients appeal was accepted, and this violation was removed.
As Attorneys with years of Amazon sales experience, we are proud to say that we are the most insightful and result oriented licensed lawyers who help sellers with their issues with Amazon.
We handle all clients matters directly and you will NEVER be handled by a paralegal.
If you are having an issue with Amazon, contact us for a free consultation.
by bizlawpro | Jan 13, 2021 | Blog
The holiday season is behind us and we have seen many of our successful clients now feeling the aftermath of what was a very successful Q4.
During Q4 many of our clients were just focused on meeting deadlines, making sure to have adequate inventory available and adequate resources to meet customers needs. Once 4 passed it generally means a large decline in online sales and an influx of returns and customer service issues.
This can be a very difficult and trying time, where there are little to no revenues, substantial work being done, and returns just flooding your stores. The good news is that you are nearly past is hump and should be back to business’s normal shortly.
We have put together a short list of what we suggest to our clients to do during this period to ensure that they can address past issues and prepare for a successful year ahead.
- Make sure your customer service representatives are on top of their game, and that they address return requests at the onset as opposed to allowing returns to flood your doors.
- Make sure your returns team properly inspects, receives, and process returns.
- Review your account performance and identify any violations or problems with your account. This includes taking the necessary steps to appeal and address any concerns.
- Start forecasting and preparing your team and operation for a successful year ahead.
At LA Law Group, we practice law as a matter of practicality, and center our practice around our clients best interest ahead of any monetary interest. This discipline has ensured great results for our clients, and helped organically grow our practice globally.
We are a small firm with very large capabilities. If you or someone you know has had an issue with their account, or needs assistance, contact us to schedule a complimentary consultation.
by bizlawpro | Dec 19, 2020 | Blog
At LA Law Group, APLC we bring in a unique approach to every matter, regardless of the amount in controversy or the size of the adversary.
Our client reached out to us regarding an issue with Apple, Inc. wherein Apple was denying their requests for warranty and recalls despite the items qualifying under the guidelines.
We put together our business experience, and legal expertise to create a winning strategy against Apple. This included breach of warranty, and fraud claims against Apple.
We are happy to report that our client was successful in its claim against Apple and ultimately received a judgment against Apple.
In every dispute, we have learned to analyze the facts and apply the law using a out of the box approach to help obtain ideal results for our clients. This case was no different, and is another victory for our clients.
If you have a business litigation issue, contact us for a free consult.
info@bizlawpro.com
866-62-LALAW
by bizlawpro | Dec 12, 2020 | Blog
We have seen trends of Amazon responding differently to sellers who have submitted a Plan of Action for the reinstatement of their account
Previously – when a seller account on Amazon was suspended, Amazon would respond with a generic boilerplate providing sellers with little to no help on navigating through their suspension and working their way back to reinstate
We have found that in our recent sets of Appeals – Amazon responded with direct information as to the problem(s) the plan of action needed to address, i.e. the specific buyer complaints which need to be addressed. This is monumental for individual sellers who have been unable to identify the cause(s) leading to their suspension and can provide a clear path and uidance on how to get reinstated.
We must take a moment to thank all the Amazon sellers who faced these issues without this guidance, and vocalized this issues adequately to catch Amazon’s attention so they could refine this process. Amazon is likely the best platforms for sellers to sell merchandise on through eCommerce, nonetheless these sellers generally are some of the most difficult, online businesses, and this knew change gives Amazons sellers a fighting chance when facing off with Amazon for the reinstatement of their account.
by bizlawpro | Dec 7, 2020 | Blog
Unfortunately, in efforts to keep the prices of their products at or above MAP pricing, it has become quite common to hear stories of false complaints coming in from manufacturers. This is not “Inside Information” but rather a byproduct of greed and selfishness from the brands to advance their own interests instead of consumers.
We have represented many Amazon sellers who were wrongfully sued and were stuck trying to defend themselves against corporate conglomerates. While these companies generally bring these actions to intimidate sellers to stop selling their items, there are options and ways to defend these case
As a litigation firm focused on defending online sellers, we have been through this process and know how to properly assert and defend our clients.
If you are an online seller, we recommend being thoroughly familiar with the items that you sell, including the warranty and the terms and conditions denoted in the user manual and accompanying documentation that comes with the product. The latest trend that these brands are jumping onboard is to indicate that their manufacturer warranties are limited only to certain circumstances, and that therefore the products that you are offering for sals on Amazon are materially different and therefore in violation of Amazon policy which could lead to account suspension and/or termination.
At LA Law Group – we believe that a strong start can lead to a strong finish – and we attack these frivolous complaints head on and help our clients WIN. Amazon cannot determine whether you were shut down for the
Although we cannot get Amazon
by bizlawpro | Dec 7, 2020 | Blog
We hear from Amazon sellers regularly who receive baseless intellectual property complaints for their items that were listed on Amazon. When we refer to intellectual property, we are referring to any one of 4 (four) categories including trademark, copyright, patent, and trade dress.
A rights owner can submit a complaint to Amazon against an Amazon seller under penalty of perjury whereby they rights owner alleges that the Amazon seller has violated their intellectual property rights. In these instances, the rights owner allege that the item(s) sold by the seller are “materially different” and that therefore, they violate the rights owners rights.
Under the first sale doctrine, a seller has the right to market an item including the rights owners logo, trademark, copyright, or images of the item without being in violation of the rights owners intellectual property rights as long as the item is not “materially different” from the items sold directly by the manufacturer.
Oftentimes, our clients, Amazon sellers have not violated any intellectual property rights, but rather purchased and resold products lawfully acquired through their distributors.
In these instances, a seller is not left without defenses. We are an avid believer that a the best defense is a strong offense, and with that sellers can bring claims against the rights owners who bring wrongful claims against them. These sellers who are selling from tens of thousands of dollars a month, through millions of dollars in sales per month, can have their account jeopardized, and can bring claims against the rights owner under intentional interference with contract, and fraud against the individuals who filed the complaint.
How we handle these matters?
We generally start of by having one of our attorneys who is fully familiar with Amazon and with intellectual property law review the listing, and the complaint against our clients to determine whether the complaint was baseless or whether there was any merits asserted by the rightsowner against our client. We are never reluctant to reach out to the rightsowner to address the issue to try and rapidly reach a resolution which results in the “withdrawal” of the complaint to Amazon. Often, we write a letter to the rightsowner to address the matter and allow them an opportunity to review and address the matter so we can reach a resolution and a subsequent “withdrawal”. We have found in many instances where sellers try reaching out to the rights owners directly, and are unable to receive a response. In our experience, most rightsowners respond to our letters as they clearly understand that the seller takes the matter seriously and we most frequently receive a response and a willingness to cooperate and reach a resolution which is advantageous and favorable to all parties involv
We advocate fiercely for our clients and push to obtain a retraction from the rightsowner of their baseless complaint
If you or someone you know has an issue with their Amazon’s seller account, i.e. :IP violation), please feel free to contact us for a free consultation.
